Burger King has introduced an AI assistant in hundreds of US restaurants.
The system connects to employee headsets and supports daily operations.
The voice chatbot, called Patty, runs on OpenAI technology.
It listens to drive-thru conversations and customer interactions.
The software can detect polite expressions such as “welcome”, “please”, and “thank you”.
Managers will use the data to review overall service patterns.
The company says the tool will not score individual workers.
It aims to coach teams and highlight good performance.
Managers will receive real-time operational insights.
The platform also updates digital menus when items sell out.
It guides staff through recipes after orders arrive.
The assistant can flag tasks such as bathroom cleaning.
Burger King is testing the system in about 500 locations.
All US restaurants should receive the platform by the end of 2026.
The announcement triggered criticism on social media.
Some users described the technology as excessive workplace monitoring.
The rollout follows McDonald’s decision to remove AI drive-thru ordering from over 100 sites.
